Delivery

We currently ship across the United Kingdom. Every parcel is sent in plain, unbranded packaging: no logos, no product wording, and a neutral sender name on the label. Nothing on the outside indicates what's inside or where it's from.

• Standard (plain packaging): £3.49, arrives in 2–3 working days.
• Express (plain packaging): £5.99, next working day when ordered before 2pm, Monday to Friday.

Orders are dispatched Monday to Friday. You'll receive a dispatch confirmation by email; tracking is included where the carrier provides it.

Returns

Under the UK Consumer Contracts Regulations you have 14 days from receiving your order to change your mind about most items, and a further 14 days to send them back. Items must be returned unused and in their original, sealed condition.

Important: intimate products

For health and hygiene reasons, sealed intimate products (toys, lubricants and similar) cannot be returned once the seal is broken. This is a recognised exception to the standard 14-day right. Please read our Hygiene policy for exactly what is and isn't returnable. This never affects your rights if an item is faulty.

How to start a return

• Email us with your order number (from your confirmation email) and what you'd like to return — see Contact.
• We'll confirm whether the item is eligible and send return instructions.
• Once we receive and check the item, refunds are issued to your original payment method within 14 days.

Faulty or damaged items

If anything arrives faulty or damaged, contact us within 30 days and we'll put it right with a replacement or full refund, including any return postage. Your statutory rights under the Consumer Rights Act are unaffected by anything on this page.